Border officer training in Canada: identifying organisational governance technologies

While recent scholarship has begun the difficult task of unpacking the sociology of frontline border policing, literature examining how frontline border officers are governed through training and organisational governance technologies is sparse (particularly in terms of how officers are trained to interact with and form perceptions of the public they serve). This article provides the first concrete examination of border officer training by conducting a Foucauldian discourse analysis of various officer training and other documents to determine the contours of organisational governance technologies and how they serve to guide border services officers (BSOs) employed by Canada Border Services Agency in interacting with and perceiving of members of the travelling public. Findings indicate that governance technologies include training documents, manuals, public policy, and a bifurcated agency governance hierarchy serving to enable, support, and constrain BSO frontline duties, public interactions, as well as potentially perceptions. Findings also reveal that officers receive very little training related to interacting with members of the travelling public on the frontline. Officers also receive very little instruction related to how they should prioritise their disparate duties related to interacting with the travelling public. Findings ultimately indicate that when training is present, governance technologies – alongside recent shifts in agency organisational governance – contain systematic biases that produce officer worldviews and social interactions that are rooted exclusively in security provision, while leaving BSOs without the tools necessary to handle other types of public interactions that regularly occur at the border.