Children learning to use the telephone: emergency and non-emergency calling

Examined developmental differences in children's telephoning skills. Four girls and 4 boys from each of preschool, 1st, 3rd, and 5th grades were interviewed. Ss demonstrated how they would telephone a friend and an ambulance and how they would receive calls from a stranger and a friend. A general developmental trend was found for Grades 1, 3, and 5. Incoming calls were performed better than outgoing calls, but the gap decreased with increasing grade level. Preschool Ss performed as well as Ss in Grade 1. Children of all grades were generally knowledgeable about the technical procedures for contacting help in an emergency, but did not know what information was important and necessary to supply. 62.5% of Ss responded that parents were not home during the stranger call. Results support previous studies suggesting that children may lack the skills for stranger and emergency calling. (From publisher's site